Withdrawal Policy

Withdrawal Policy

Minimum Withdrawal

The minimum withdrawal amount is 10 DOGE. Withdrawals below this amount will not be processed. This minimum may be adjusted by platform administrators.

Withdrawal Process

  1. Users submit a withdrawal request specifying the amount and destination wallet address.
  2. The platform validates the request, checking available balance and minimum withdrawal requirements.
  3. The requested amount is locked to prevent double withdrawal.
  4. Withdrawals are processed through the configured payment method (FaucetPay by default).
  5. An external transaction ID is saved upon successful payment.
  6. The withdrawal status is updated to "paid" upon confirmation.

Payment Methods

  • FaucetPay: The default withdrawal method. Requires a FaucetPay account and Dogecoin address within FaucetPay.
  • Other payment methods may be added by administrators.
  • Each payment method has its own minimum withdrawal amount and fee structure.

Fees

A withdrawal fee may apply. The default fee is 1 DOGE, but this is configurable by administrators. The net amount received is: available_balance - fee.

Withdrawal Statuses

All withdrawals progress through the following statuses:

  • pending: Withdrawal request submitted and under review.
  • processing: Withdrawal is being processed through the payment provider.
  • paid: Withdrawal has been successfully sent to the recipient.
  • failed: Withdrawal could not be completed (e.g., invalid address, insufficient funds).
  • rejected: Withdrawal was rejected by admin or due to policy violations.

Failed Withdrawal Handling

If a withdrawal fails:

  • The locked amount is unlocked/refunded safely to the user's available balance.
  • The withdrawal status is updated to "failed".
  • The user may submit a new withdrawal request.
  • Duplicate payment prevention measures are in place.

Verification

The platform verifies withdrawal requests by:

  • Checking available balance
  • validating the wallet address format
  • Confirming the amount meets minimum requirements
  • Validating the payment method is enabled and configured
  • Checking for duplicate withdrawal requests

Processing Time

Withdrawal processing times vary depending on the payment method:

  • FaucetPay: Typically instant to 24 hours.
  • Other methods: Varies based on external provider.

User Responsibilities

Users are responsible for:

  • Providing correct wallet addresses
  • Ensuring they meet minimum withdrawal requirements
  • Not submitting fraudulent or duplicate requests
  • Understanding that withdrawals are subject to verification

Platform Rights

The platform reserves the right to:

  • Reject any withdrawal request for any reason
  • Temporarily suspend withdrawals during maintenance or security investigations
  • Modify fee structures with notice
  • Change minimum withdrawal amounts
  • Hold funds for security review